Terms and Conditions

Last updated: 09/03/2026

These Terms and Conditions govern the provision of services by Smouts Pressure Cleaning (“we”, “us”, “our”) to the customer (“you”, “your”).

By requesting a quote, booking our services, or using our website www.smoutspressurecleaning.co.uk, you agree to be bound by these Terms and Conditions.

 

1. Services

1.1 We provide exterior cleaning services including, but not limited to:

 

Pressure washing

Soft washing

Roof cleaning

Gutter cleaning

Driveway cleaning

Patio cleaning

Solar panel cleaning

 

1.2 All services are subject to availability and may be modified depending on site conditions, weather, accessibility, and safety requirements.

 

1.3 We reserve the right to refuse, suspend, or stop work where conditions are deemed unsafe or unsuitable.

 

2. Quotations and Pricing

2.1 All quotations are based on the information provided at the time and may be subject to change following a site inspection.

 

2.2 Quotations are valid for a reasonable period unless otherwise stated.

 

2.3 Prices may change if:

The scope of work changes

Access to the work area is restricted

Additional labor, equipment, or materials are required

Site conditions differ from those originally described

 

2.4 Any additional work will be discussed and agreed with you before proceeding.

 

3. Bookings and Cancellations

3.1 Bookings may be made via telephone, email, or through our website.

 

3.2 We require at least 24 hours' notice for cancellations or rescheduling.

 

3.3 Late cancellations or missed appointments may incur a cancellation fee.

 

3.4 We reserve the right to reschedule services due to weather conditions, equipment failure, illness, or other circumstances beyond our control.

 

4. Payment Terms

4.1 Payment is due upon completion of the work, unless otherwise agreed in writing.

 

4.2 Accepted payment methods will be confirmed at the time of booking.

 

4.3 Late payments may result in additional charges and/or refusal of future services.

 

5. Customer Responsibilities

5.1 The customer is responsible for:

Providing safe and reasonable access to the property

Ensuring water and electricity supplies are available if required

Removing fragile, valuable, or sensitive items from the work area

 

5.2 We will not be responsible for damage caused by pre-existing defects including, but not limited to:

Cracked paving or concrete

Loose pointing or rendering

Damaged roof tiles

Worn or deteriorated sealants

Loose joints in block paving

Aged or fragile surfaces

 

6. Damage and Liability

6.1 We take reasonable care while carrying out all services.

 

6.2 We will not be liable for damage caused by:

Pre-existing defects

General wear and tear

Improper installation of surfaces or materials

Hidden structural issues

Weak, damaged, or aged surfaces

 

6.3 Any concerns or claims must be reported within 48 hours of service completion.

 

6.4 To the fullest extent permitted by law, our liability is limited to the value of the service provided.

 

7. Results Disclaimer

7.1 While we aim to achieve the best possible results, we cannot guarantee complete removal of all stains, marks, or organic growth.

 

7.2 Results may vary depending on surface type, condition, age, and material.

 

8. Health and Safety

8.1 We operate in accordance with relevant health and safety regulations.

 

8.2 Customers must ensure that children and pets are kept away from the work area while services are being carried out.

 

9. Use of Photographs

9.1 We may take before-and-after photographs of work completed.

 

9.2 These images may be used for marketing, advertising, or promotional purposes unless you request otherwise in writing prior to the service.

 

10. Complaints

10.1 If you are dissatisfied with any aspect of our service, please Contact Us as soon as possible so we can attempt to resolve the issue.

 

10.2 Complaints should be made within a reasonable timeframe following completion of the service.

 

11. Website Use

11.1 The content on our website is provided for general information only and may be changed without notice.

 

11.2 You must not misuse the website or attempt to gain unauthorized access to any part of it.

 

12. Privacy and Cookies

12.1 Our use of personal data is governed by our Privacy Policy and Cookie Policy, which are available on our website.

 

13. Governing Law

13.1 These Terms and Conditions are governed by the laws of England and Wales.

 

13.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

14. Contact Information

If you have any questions about these Terms and

Conditions, please Contact Us via our website or using the contact details provided when booking our services.